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Privacy policy

What we collect when you book, what we do with it, and who handles it for us.

Version 2026-09-20 · Updated September 20, 2026

1. What this covers

This policy explains what Auto Care Planet collects when you book with us, what we do with it, who handles it on our behalf, and how long we keep it. It applies to this website and to appointments booked by phone or at the counter.

2. What we collect

  • Your name, phone number, and email address, so we can confirm the appointment and reach you about your vehicle.
  • Your vehicle's year, make, and model, its license plate if you give it, and any notes you leave — so we know what is coming in and what to look out for.
  • The appointment itself: the service, the date and time, the price and tax, and how you chose to pay.
  • If you pay online: the fact that a payment was made, the amount, and Stripe's reference for it. Your card details go straight to Stripe and never reach us.
  • Photographs of your vehicle when it arrives and when it goes back — its condition, inside and out. These are your record as much as ours.
  • The version of our booking terms, and of the undercoating agreement where it applies, that you agreed to, and when.
  • A record of the emails we send you about your booking, so we can tell whether one went out.
  • The ordinary technical information a web server records when you visit a site, such as your IP address and browser. Section 3 sets out exactly what this site does and does not keep in your browser.

3. Cookies, tracking, and the map

The short version: the pages you browse set no cookies at all, and nothing about your visit is sold, shared, or used to follow you anywhere else.

  • No cookies. Browsing this site stores nothing in your browser — no cookies, no local storage, no identifier of any kind.
  • No analytics, no advertising. There is no analytics package, no advertising pixel, no session recording, and no third-party script of any kind on the pages you use.
  • The map is a drawing until you ask for it. Our location is shown as an illustration; only if you press to open the interactive map does anything load from Google, and only then does Google learn that you opened it.
  • Paying happens on Stripe’s own page. When you pay online we hand you to Stripe’s checkout. Whatever Stripe sets there is covered by Stripe’s privacy policy rather than this one, and your card details never reach us.
  • The one cookie we set is for our own staff. The dashboard the shop signs in to keeps a cookie so it knows it is still the same person. It is never set on the pages you use.
  • We briefly record the address a request came from, so that the booking form cannot be flooded by a script. Those records hold nothing but the address and a time, and are deleted automatically within a day.
  • Our web host keeps an ordinary server log of requests, as every web host does.

4. What we use it for

  • To carry out the service you booked and to contact you about it.
  • To take payment, issue receipts and invoices, and handle refunds.
  • To keep a record of the work — what the vehicle looked like before and after — in case a question comes up later.
  • To keep the financial and tax records the law requires us to keep.
  • We do not sell your information, and we do not use it for marketing unless you have asked us to.

5. Who handles it for us

A few companies process information on our behalf, each for one job, and each under its own privacy commitments:

  • Stripe, Inc. — takes and processes online payments. Stripe's own privacy policy applies to the payment page.
  • Resend — delivers the emails we send you.
  • Supabase — hosts our booking database and stores the photographs of your vehicle in private storage.
  • Hostinger — hosts this website.
  • We may also disclose information where the law requires it, or to protect our rights, our customers, or our staff.

6. How long we keep it

Booking, payment, and invoice records are kept for seven years, which is the period we need them for tax and accounting purposes. The photographs and inspection notes stay with the booking for the same period, because they are the record of the work.

If you ask us to delete information we are not required to keep, we will.

7. Your choices

You can ask us at any time what we hold about you, ask us to correct it, or ask us to delete what we are not required to keep — call (608) 354-6608 or email detail@autocareplanet.com. Every email we send about a booking comes from an address you can reply to.

8. How we keep it safe

This site is served over an encrypted connection. Access to bookings is limited to the people who run the shop, behind a login with two-step verification available. Photographs of vehicles are kept in private storage that is not reachable from the open web. Card details are handled entirely by Stripe and are never stored by us.

9. Children

Our services are for vehicle owners, who are adults, and we do not knowingly collect information from anyone under 18.

10. Changes to this policy

If we change how we handle your information, we update this page and the date on it. Significant changes are pointed out at booking.

11. Contact us

Auto Care Planet, 280 Business Park Circle, Unit 13, Stoughton, WI, 53589.

Phone: (608) 354-6608 · Email: detail@autocareplanet.com